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Conversation Craft

Look at the openings, turns and endings that give a conversation its shape.

Our point of view

Good conversation leaves room

A useful exchange is not a performance or a race to agree. It gives each person room to finish a thought and respond to what was actually said.

  1. The Follow-Up Question That Gets Beyond Yes or No
  2. A Pause or a Paraphrase: Two Ways to Show Attention
  3. When Conversation Became a Subject of Conduct

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